Refund Policy

promixnutritionus.com supports a 60-day free return and refund policy for all eligible items. Customers may request a return within 60 days of receiving the order if the product is unused, undamaged, and in its original packaging.

Return shipping is completely free for all customers. Once we receive and inspect the returned item, we will process your refund within 5–10 business days. Refunds will be issued to your original payment method.

We do not accept returns for items that are opened, damaged, or not in resalable condition. If you receive a defective or incorrect item, please contact our support team immediately, and we will resolve the issue at no extra cost to you.